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Warranty

Quality assurance:

 

  • Our company solemnly promised that the goods were legitimate new products for the manufacturers, and ensured that the purchased equipment was a field with high reputation, and ensured that the product quality fully complied with the requirements of the national standards, and was of high quality and high performance.

 

  • the national standards, and was of high quality and high performance.

 

  • The provided equipment meets the tender document commitment and the technical requirements stipulated in the signed contract.

 

  • Guarantee the satisfaction of the entire content of the “Service Letter of Commitment”.

 

  • Each piece of equipment and equipment accessories complete, complete packaging, intact and unopened.

 


Service commitment

 

      Service target

  • Customer first, credit first, high quality, and perfect after-sales service are the extension of our product value and the important guarantee for the interests of customers. Our company’s service quality management system aims to: establish and continuously improve the scientific, reasonable and efficient service quality. Management system, just, accurate and timely completion of customer after-sales service quality assurance work for our company’s customer service to establish a good, comprehensive and adequate service system.

 

     Service content

  • Within 18 months from the date of shipment or within 12 months of product installation (on a first-come-first-served basis), if the buyer can confirm that the product is in accordance with the company’s recommended method of correct installation and use; can confirm the product itself Have design, material or processing defects, and submit a written application to the company. The company will recall the defective product free of charge for repair, replacement or full refund of the purchase price.

 

  • The user raises quality objections to our company’s products. The company guarantees that it will process the opinions within 24 hours after receiving the user’s objection. Product quality issues and processing results for each user will be archived by our company.

 

  • In any case, the company will not bear the labor, materials, equipment, engineering or other associated costs incurred due to the repair or replacement of defective products. The Company’s commitment to this product after-sales service can substitute for other product quality guarantees, either express or implied, and can be regarded as the buyer’s sole indemnity and seller’s sole responsibility.

 

  • Providing a three-month free product upgrade for the purchasing unit with a three-month warranty on the host, technical troubleshooting of the equipment.

 

  • If the equipment is faulty and the problem cannot be solved within 48 hours, provide alternative emergency solutions.

 

  • The company will establish a special customer profile, regularly visit customers, assist in resolving related issues, implement a lifelong follow-up survey of the products sold and our customers, and the company will promptly answer any questions that arise during the use of the equipment by users. If necessary, send the best engineers together to solve the problem.

 


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